1. Introduction

These Platform to Business Regulation Terms form part of the Terms of Use.

  1. Interpretation

In these Platform to Business Regulation Terms, unless otherwise stated, defined terms have the same meanings given to them in the TERMS OF USE FOR ALL USERS.

  1. Who do these Platform to Business Regulation Terms apply to?

These Platform to Business Regulation Terms only apply to Users who are established or resident in the European Union or the United Kingdom (also referred to as "you" and "your"). If these Platform to Business Regulation Terms apply to you, they form part of your agreement with us.

  1. Purpose

These Platform to Business Regulation Terms provide information about our practices to comply with the fairness and transparency requirements set out in EU Regulation 2019/1150 (the "Platform to Business Regulation").

  1. Ranking and Promoting Users via other distribution channels
  1. We do not promote Users via Instagram, Twitter or other social media channels.
  2. We do not have a ranking system for Users’ accounts.
  3. There is a search/discovery feature on Freyja.

  1. Complaints

If you have a complaint about:

  1. any alleged non-compliance by us with any obligations laid down in the Platform to Business Regulation which affect you, then please submit your complaint to
  2. any other issue, please refer to Freyja’s COMPLAINTS POLICY.

  1. Complaint-handling process

Following receipt of your complaint under section 7 above, we will:

  1. consider your complaint and the follow-up which we may need to give to your complaint (including asking you for further information or documents) in order to adequately address the issue raised;
  2. process your complaints within a reasonable time, taking into account the importance and complexity of the issue raised; and
  3. communicate to you in plain and intelligible language by email or by message to your Freyja account the outcome of the internal complaint-handling process.

  1. Mediation service

If your complaint above is not resolved to your satisfaction through our internal complaint-handling process, then you may access the mediation service as outlined in section 10 of our COMPLAINTS POLICY.

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